Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?

Processing typically takes 1-2 business days. Standard shipping within the country takes 5-7 business days. International shipping times vary by destination, usually ranging from 10-20 business days. You will receive a tracking number via email once your order ships.

What are my shipping options and costs?

We offer standard and express shipping. Costs are calculated at checkout based on your location and order size. Free standard shipping is available on all domestic orders over a certain value.

Can I modify or cancel my order after placing it?

We process orders quickly to get your items to you ASAP. Please contact us immediately at [email protected] if you need to make a change. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy from the date of delivery for items in new, unworn condition with original tags attached. Sale items are final sale and cannot be returned. Please see our full Returns Policy for detailed instructions.

How do I initiate a return or exchange?

To start a return or exchange, please email our customer care team at [email protected] with your order number and the items you wish to return. We will provide you with a return authorization and instructions.

When will I receive my refund?

Refunds are processed to your original payment method once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account after we process it.

Products & Sizing

How do I find the right size for Tops, Pants, or Skirts?

Detailed size guides with measurements in inches and centimeters are available on each product page. We recommend comparing your body measurements to our chart for the best fit, as sizing can vary between styles.

Are the colors of the items true to the website photos?

We make every effort to display product colors as accurately as possible. However, monitor settings and lighting can cause slight variations. If color is critical, please refer to the detailed color description in the product details.

How should I care for my FioreSole garments?

Care instructions are listed on the label of each garment and on the product description page. We recommend following these instructions to maintain the quality and longevity of your items.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods available in your region.

Is my payment information secure?

Absolutely. Our checkout process uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

Contact & Support

How can I contact customer service?

For any questions not covered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24 hours on business days.