Privacy policy

1. Introduction

Welcome to FioreSole. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fioresole.com and make purchases of our products, including Tops, Pants, and Skirts. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

Personal Data You Provide:

  • Contact and Identity Data: Such as your name, shipping and billing address, and email address.
  • Transaction Data: Details about the products you purchase, payment information (processed securely by our third-party payment processors), and order history.
  • Communication Data: When you contact our customer service via email at [email protected], we collect the content of your messages.

Automatically Collected Data:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, manage payments, and deliver your purchased Tops, Pants, or Skirts.
  • To communicate with you regarding your order, provide customer support, and respond to your inquiries.
  • To improve, personalize, and optimize our website, product offerings, and your shopping experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you promotional communications about new products or offers, where you have consented to receive such marketing. You can opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our contract with you (e.g., delivering your order).
  • Legitimate Interest: For website security, analytics, and direct marketing (where balanced with your rights).
  • Consent: Where we have obtained your clear consent for specific purposes, such as marketing emails.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers under strict confidentiality agreements to perform functions on our behalf, such as:

  • Payment processing companies.
  • Shipping and logistics partners to deliver your orders.
  • IT and cloud hosting service providers.
  • Analytics providers to help us understand website usage.

We may also disclose information if required by law or to protect our rights, property, or safety.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms where required.

7. Data Security and Retention

We implement appropriate technical and organizational measures, including encryption and access controls, to protect your personal data against unauthorized access, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax and accounting purposes).

8. Your Rights and Choices

Depending on your location, you may have rights under laws like the GDPR or CCPA, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent for marketing communications.
  • The right to opt-out of the sale of personal information (we do not sell data).

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

You can also manage cookie preferences through your browser settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze trends, and personalize content. You can control the use of cookies at the individual browser level.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated support team at [email protected].